Terms and Conditions

COVID-19 UPDATES: First of all, thank you so much for your support at this difficult time, it means more to me than I could ever express in words. I hope that you and your loved ones are safe, healthy and staying positive. Here are a few changes we have done to protect ourselves and you in an effort to flatten the curve:

- My husband and I are vaccinated, continue to wear masks in public as well as practice social distancing.

- This has always been a one woman team, so only I am in contact with your goods, other than my print partners. I am wearing gloves and disinfecting my work space before I prepare each order.

- My print partners are also taking the same precautions. As they are small businesses as well they have limited workers and as of now are still printing. If that changes I will update as soon as I can.

- You may experience longer ship times as I am trying to limit how often I drop at the post office and my printers have shortened the days they are printing (turn around might be longer). Right now I am trying to ship each Friday.

SHIPPING

At this time we are only able to ship to the United States, we will be adding International shipping soon. All Items are shipped USPS or FedEx. Standard Shipping applies (please note that prices for shipping have increased since COVID and we have to keep up with these changes). Free U.S. Shipping on orders over $100. Current processing time is 1-7 business days, unless item is a pre-order item. You should receive a tracking number within 24 hours of shipping so that you may follow your order status via the USPS or FedEx website. We use recyclable materials in our packaging. Please recycle after opening. PLEASE NOTE: DUE TO COVID AND HOLIDAY, SHIPPING TIMES MAY BE LONGER, PLAN ACCORDINGLY. WE ARE HAPPY TO ANSWER YOUR QUESTIONS ABOUT SHIPPING VIA EMAIL AT INFO@CREATURE-SHOP.COM

GIFTS

If you are sending a Creature item as a gift we will be happy to wrap and add a note to your gift at your request free of additional charge. Just add it to the "notes" section at checkout. Our return policy listed below applies to gifts as well.

 

FORMS OF PAYMENT

We accept Visa, MasterCard, American Express and Discover via PayPal.

 

RETURN POLICY

We do not accept returns. If there is an issue please contact info@creature-shop.com with your name, order number and issue within 7 days of delivery and we will respond with how to proceed. All sale and custom items are also final sale.

 

CUSTOM ART + TATTOO INQUIRIES + LICENSING OPPORTUNITIES

All illustrations on Creature products are created by artist and owner Sara Lehtman. All illustrations are copyrighted. For inquiries on a custom illustration, painting, jewelry piece, etc. or licensing opportunities please email info@creature-shop.com. Custom work is open depending on time constraints, pricing, imagery, etc. Tattoo inquiries happen often. If you are interested in an image already created it is a flat fee of $75. Any custom designs are priced by size,  for either please email info@creature-shop.com for more info. Illustrations on this website can not be used for any reason without the consent of the artist.  

PRIVACY POLICY

We do not sell nor share your information with outside companies or third parties. When you purchase from our online store, the information collected at the time of purchase is used for processing your order only. We encourage you to join our mailing list to learn more about our product and to stay updated on notice of sales and new merchandise. You are also automatically added to our mailing list when you make a purchase. You have the freedom to remove your name from this list at any time. 

Information collected automatically when you visit our website and mobile site (this information is not shared with any third party and only used to help us see which products our customers are gravitating towards and might want more of. We also use it to better understand where our customer is finding us, like Instagram or Facebook) :

- Your browser type and operating system

- Your IP address

- Date and time of your visit

- Pages and links you click on throughout the website

- Newsletters: Email address of customers who open email, date and time opened, any links clicked on email. 

TERMS AND CONDITIONS

In using this site you agree to the terms and conditions outlined on this page. Please take a moment to review these policies, terms and conditions. If you do not accept these terms and conditions please do not use www.creature-shop.com.  These terms and conditions may change at any time. Creature Shop reserves the right to update and maintain these terms and conditions without prior written notice.  We encourage you to review these terms and conditions each time you visit our site. Your use of Creature-Shop.com is bound by the terms and conditions outlined at the time of your visit.